Summary: The Customer Service Representative interacts with company customers to provide them with information to address inquiries regarding products and services. In addition, deal with and help resolve customer complaints.
o Restore change order notifications
Customer Open order reports
Quote Accelerator Loading
Contracts- add new and prepare renewals
Credit and Rebills
Enter and investigate RMA requests
E-Store set up
Customer Profile input
Optrak lead entry
NCNR requests and maintenance
Vendor stock checks
Check Ship Sure orders
Create proforma invoices for customers as requested
Create commercial invoices for International customers needed before receipt of product
Coordination with freight carriers for wrong shipment address, damaged freight etc
Coordinate with Carrier’s and Asset regarding freight estimates for inbound/outbound and overseas
Coordinate with Quality, Product, Asset, Manufacturer, Customer on any type of Nafta, Reach, IMDS, C of O, Itar, C-Pap, etc.
Update customer portals with expedites and confirming outside of our system.
Ability to learn & perform multiple tasks in a fast paced team environment
Customer service experience, strong customer focus
Strong attention to detail
2-4 years business experience.
High School Diploma
Communication and negotiation skills
MS Office and Excel competency
ERP system order entry experience a plus
Written & oral communication skills
Experience communicating technical requirements and issues.
Experience maintaining reports and supplier performance metrics.
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